Shift Changes

When one employee's shift ends and another begins, TORO supports a structured handoff process. A shift change allows the outgoing employee to count and close their portion of the drawer, and the incoming employee to start with a verified cash amount.

How Shift Changes Work

1. 1 The outgoing employee initiates a shift change from the Dashboard
2. 2 The outgoing employee counts the cash in the drawer by denomination
3. 3 TORO compares the counted amount against the expected total for that shift
4. 4 Any overage or shortage is recorded against the outgoing employee
5. 5 The incoming employee logs in and verifies the starting cash amount
6. 6 The new shift begins with the verified amount as the starting balance

Why Shift Changes Matter

Shift changes create accountability boundaries. Each employee is responsible only for the cash activity during their shift. If a shortage appears at the end of the day, TORO's shift records help identify which shift the discrepancy occurred in.

Key Points

• Shift changes are optional — not all stores require them
• Each shift is tracked separately in reports
• Multiple shift changes can occur in a single day
• The process does not interrupt the ability to process transactions
• Overages and shortages per shift help with employee accountability