Your receipt is a tiny piece of marketing that goes home with every customer. Most shops set it up once and forget about it, but it’s worth getting right — and worth revisiting a few times a year to keep the footer message fresh.
What You Can Customize #
The header sits at the top of every receipt and covers the basics:
- Store name
- Street address, city, state, zip
- Phone number
- Your logo, if your thermal printer supports graphics (most modern ones do)
This is what identifies your business, so make sure it’s accurate. If you move locations or change your phone number, update it here so customers aren’t calling a dead line.
The body is handled automatically by TORO — item names, prices, quantities, tax breakdown, payment details. You don’t need to fuss with this.
The footer is where it gets interesting. This is your free real estate at the bottom of every receipt:
- A thank-you message or return policy
- Your website and social media handles
- Seasonal promotions or upcoming events
- An optional transaction barcode for quick lookups
The footer is the part most stores underuse. “Thank you for shopping with us!” is fine, but “Join us for our Anniversary Sale — 20% off all accessories Oct 15-20” is better.
How to Set It Up #
- Head to Dashboard > Setup System (or Store Settings, depending on your version).
- Find the Receipt or Printing section.
- Edit your header text, footer text, and toggle any options you want.
- Save your changes.
- Run a test transaction or print a test receipt to make sure everything looks right.
Changes take effect immediately. The very next receipt printed will use your new settings.
Receipt Delivery Options #
Not everyone wants a paper receipt, and TORO gives you flexibility here:
- Print — the default. Thermal printer spits out a receipt.
- SMS — if the customer has opted in and has a phone number on file, the receipt goes straight to their phone.
- Email — if the customer has an email address on file, they’ll get a digital copy.
- No receipt — for regulars who just don’t want one.
You can set a default preference on each customer’s account. So if Mike always wants his receipt texted and Sarah prefers email, TORO remembers and handles it automatically at checkout. No asking every time.
Tips From Stores That Get It Right #
Keep it concise. Thermal receipt paper is narrow. Long lines of text wrap awkwardly and make the receipt harder to read. Short, punchy messages work best.
Rotate your footer. Change it monthly or seasonally. Promote your next event, highlight a new product line, remind people about your loyalty program. It’s free advertising that goes directly into your customer’s pocket.
Include your return policy. This sounds boring, but it saves real headaches. When the policy is printed right on the receipt, there’s no “well nobody told me” conversation later.
Don’t worry about reprints. Every transaction is saved in TORO regardless of whether a receipt was printed, emailed, or skipped entirely. If a customer comes back needing a copy, you can reprint from Transaction History anytime.
