Processing Refunds

When customers return items, TORO processes refunds by locating the original transaction, selecting items being returned, and choosing a refund payment method.

Refund Steps

1. 1 Tap Refund from the main screen or Dashboard
2. 2 Enter your PIN (refunds typically require manager access)
3. 3 Find the original transaction by transaction number, customer name, or recent transactions list
4. 4 Select the items being returned by tapping on them
5. 5 Confirm quantity for each item; you can do partial returns
6. 6 Select a refund reason and add notes
7. 7 Choose refund payment method

Refund Payment Options

• Cash — drawer opens for return
• Credit Card — refunds process back to the original card
• Gift Certificate — issue store credit
• Account Credit — add funds to customer's account balance

Important Information

• Access level required: Most stores require manager access
• Partial refunds are supported
• Refund time limits may be configured
• Inventory is updated automatically
• Credit card refunds go back to the original card
• The refund receipt shows which items were returned, the refund amount, and the refund method
• Refunds appear in reports as negative transactions