Virtual Gift Card Notifications
When a customer walks up to pay and they've got money sitting on a Virtual Gift Card, it's nice for the cashier to know about it. Maybe the customer forgot they had credit, or maybe they didn't even know someone loaded a card for them. Either way, a quick heads-up at the register means they can use it.
TORO can automatically pop up a notification at the payment screen whenever a customer has a Virtual Gift Card balance. You control whether this feature is on or off, and you can set a minimum dollar threshold so your employees aren't bothered by tiny leftover balances.
How It Works
When an employee opens the payment screen for a transaction tied to a customer account, TORO checks that customer's Virtual Gift Card balance. If the balance meets or exceeds your threshold, a popup appears telling the employee the customer's name and their current balance — something like “John has a Virtual Gift Card balance of $50.50.”
The employee sees it, mentions it to the customer, and they can decide whether to apply it toward the purchase. Simple as that.
The Notification Threshold
Not every balance is worth interrupting the flow of a transaction. If a customer has $0.38 left from a cash rounding credit, the cashier probably doesn't need a popup about it. That's what the threshold is for.
The threshold is the minimum dollar amount a customer's VGC balance needs to reach before the notification fires. Out of the box it's empty, which means any positive balance triggers the popup — even a few cents. Set a dollar amount to quiet down the small leftover balances.
A few examples:
Threshold set to $5 — A customer with a $3 balance? No popup. A customer with $8? The employee gets notified.
Threshold set to $25 — Only customers with $25 or more on their card trigger the notification.
Threshold left empty — Every positive balance triggers a notification, even $0.05.
Set it to whatever makes sense for your store. If you sell mostly small items and gift card balances tend to be low, a $5 threshold might work. If your average sale is higher, $10 or $25 keeps things clean.
Turning It On or Off
The notification is controlled by a checkbox in your transaction settings. If you don't want employees seeing VGC balance popups at all, just uncheck it.
Open the Dashboard, click the TORO Configuration tab on the left, and click the Set Up System card. (Can't find it? Type "setup" in the search box at the top right.)
On that screen, click the Set Up Transactions & Tabs button (in the Transaction Information panel)
Find the checkbox: “When making a payment, notify Employee of Virtual Gift Card Balance for Customer”
Check it to turn notifications on, uncheck it to turn them off
Click Save
Setting the Threshold
The threshold field sits right next to the notification checkbox. You'll see a “Threshold $” label with a small text box.
Open the Dashboard, click the TORO Configuration tab on the left, and click the Set Up System card
Click the Set Up Transactions & Tabs button
Next to the VGC notification checkbox, enter your dollar amount in the Threshold $ field (whole dollars — no cents needed)
Click Save
There's a ? button right next to the threshold field. Click it anytime for a quick explanation of what the setting does and what your current value means.
Things to Know
The notification only fires once per transaction. If the employee closes the popup and continues, it won't pop up again during the same payment.
It only shows for customer accounts. Walk-in transactions without a customer account attached won't trigger anything — there's no VGC to check.
The threshold applies store-wide. Every employee sees (or doesn't see) the notification based on the same threshold.
Changing the threshold takes effect immediately. No need to restart anything — the next payment screen that opens will use the new value.
There's no default threshold. If you've never touched this setting, the field is empty, so every positive balance triggers the popup. Set a dollar amount if that's more than you want.