Closing Out at the End of the Day
Closing is where the day's numbers get locked in. It's a bit more involved than opening — TORO reconciles your cash, handles credit card batches, and wraps up everything so tomorrow starts clean. Plan for five to ten minutes, depending on your store's setup.
Before You Start
TORO checks a few things before it'll let you close:
No active transactions. If someone's mid-sale, finish it or void it.
All employees clocked out. If anyone forgot, TORO will force-clock them out so their hours are recorded. You'll see a notification when this happens.
Open tabs. If your store uses tabs, they may need to be closed or transferred before the drawer can close.
Sub-stations. In a multi-register setup, sub-stations have to close before the main station. TORO enforces this order.
Once everything checks out, tap Close Drawer. You may need to enter your PIN. The physical cash drawer opens so you can start counting.
Counting Cash
This works exactly like opening. $1s, $5s, $10s, $20s — enter the count of bills. Large Bills — enter the combined dollar amount of $50s and $100s. Coins — loose count and rolled count for each denomination.
As you type, TORO shows you three key numbers:
Cash Expected — the opening amount, plus cash sales, minus cash refunds. This is what should be in the drawer if every dollar is accounted for.
Your Count — what you just counted.
Cash Difference — the gap.
Reading the Colors
TORO color-codes the difference to save you from squinting at numbers. Green means the variance is within your store's acceptable threshold — you're good. Red means the difference is large enough to need attention. If it's red, a manager override may be required before you can continue. This isn't punitive — it's just a checkpoint to make sure big discrepancies get a second set of eyes.
Checking the drawer transactions behind the total. Cash drops, cash inserts and payouts recorded during the day all roll into a single figure on this screen, and a total on its own doesn't tell you much when the count is off. Next to it is a small ? button — click it and TORO opens Drawer Transactions Since Opening, listing every drawer transaction recorded since the drawer was opened, so you can see exactly what moved and when instead of guessing. It's read-only; it's there to explain the number, not to change it.
The same detail now prints on the closing slip: each drawer transaction is listed individually with a Net Drawer Transactions total at the end. If there were more transactions than fit, the slip prints a +N more line so it's obvious the list was trimmed rather than complete — when you see that, use the ? button on screen for the full list.
Bank Movement
After counting, TORO asks what's going to the bank or the safe. Enter the bills and coins you're pulling out of the drawer. TORO calculates what stays behind as tomorrow's starting cash. This is how the Expected Cash number stays accurate day after day — it's a chain that links every close to the next open.
Credit Card Batch (Main Station Only)
If you're closing the main register, TORO handles the credit card batch. You'll see two numbers side by side: POS Credit Sales (what TORO recorded) and Processor Settlement (what the card processor reports). If they match, you're done.
If they don't match, don't panic. Small differences sometimes happen with tips or partial authorizations. TORO has a Credit Card Batch Analysis Tool that breaks down every card transaction so you can find exactly where the discrepancy is. Most of the time it's something explainable, and it resolves itself by the next business day.
Daily Tags (Main Station Only)
TORO compares today's sales to your average for this day of the week. If the number is significantly different — roughly 15% or more in either direction — it may ask you to tag the day with an explanation. "Holiday weekend," "Power outage from 2-4pm," "Big event at the lounge." These tags become incredibly useful later when you're looking at reports and wondering why a random Tuesday did twice its normal volume.
Finishing the Close
At the bottom of the screen, a status bar tells you where things stand. "Ready to Complete!" in green means everything checks out. "Not Ready to Complete!" in red means something still needs attention — TORO will tell you what.
When you're ready, tap OK and confirm. Here's what happens next:
Closing report prints. A full summary of the day's sales, payments, and variances.
Safe cash slip prints. Documents exactly what went into the safe.
Credit card tips distribute. Any tips collected on credit cards get allocated to the appropriate employees.
Batch closes. The card processor settles the day's transactions.
Then a Sending Closing Reports window appears. It lists each report as TORO builds it — your drawer report, the daily store report, and any scheduled Advanced Reporting emails — and then shows them being sent. Wait for it to finish. TORO will not shut down until your reports are on their way, which is the whole point of the window: previously the register could close down while an email was still going out, and that report was simply lost.
If the internet happens to be down at closing time, the window will tell you your reports are saved and will send automatically. You don't need to do anything — they go out as soon as the connection is back, or the next time TORO starts.
On the main station, TORO also kicks off a few background tasks: running the nightly backup, generating analytics, and sending any scheduled SMS campaigns. After those finish, the application exits and the register is done for the night.
Tomorrow, you'll log in, count the drawer, and the whole cycle starts again.
What's on the Closing Report
The closing report that prints is a summary of the day's money movement. It's worth understanding what "Total Sales" means on this receipt, because it's intentionally different from the Total Sales you see on your Daily Report.
On the closing receipt, "Total Sales" only includes Cash and Credit Card payments. These are the two payment types that flow directly through the register — cash in the drawer, cards through the processor. This is the number you balance your cash count and credit card batch against.
Non-cash, non-credit payments — things like store comps, gift cards, and "other" payments (Venmo, Zelle, checks, etc.) — are listed as separate sections below the Total Sales line. They represent product that left the store, but not through the register's cash or credit channels.
If you compare the closing receipt's Total Sales to the Total Sales on your Daily Report, the Daily Report number will be higher whenever you have comps, gift cards, or other payment types. That's normal — the Daily Report includes every payment method, while the closing receipt focuses on what you need to reconcile at the register.
Payment Type Totals
Below the sales and tips figures, the receipt prints a PAYMENT TYPE TOTALS section — one line per payment type used that day, with the day's total for each. Checks, Zelle, Venmo, PayPal, Cash App, gift cards and the rest each get a line, so you can see at a glance how much came in through each channel. Cash and credit cards aren't repeated here because they already appear in the sales figures above. If the day was cash and credit only, the section doesn't print at all.
Checks
If any customer paid by check, a CHECKS section lists each one individually — the check number the cashier entered at the register and the amount. This makes it easy to match the checks in the drawer against the receipt before they go to the bank. No checks that day means no section.
Customizing the Closing Report
You can control which extra sections appear on the closing report. Open the Dashboard, click the TORO Configuration tab on the left, and click the Set Up System card. (Can't find it? Type "setup" in the search box at the top right.) Inside that window, click Set Up Receipts and look for the end-of-day report options. Each section has its own toggle:
Show Wholesale Payments — itemizes payments from wholesale accounts. Each payment prints the account name, then an indented line underneath with the payment type and amount — including the check number when the account paid by check.
Show Other Payments — itemizes non-standard payments (Venmo, Zelle, checks, etc.)
Show Store Comps — itemizes transactions comped by the store (off by default)
Show Employee Comps — itemizes transactions comped to employees
Show Virtual Gift Cards — itemizes virtual gift card payments
Show Physical Gift Cards — itemizes physical gift card payments
Show Manually Keyed Birthdays — lists any birthdays that were manually entered during the day
When a section is enabled and there were no transactions of that type, it prints "NO [SECTION NAME]" as confirmation — so you know TORO checked and found nothing, rather than wondering if it was skipped.
Most stores leave the defaults as-is, but if you're using store comps regularly, turning on Show Store Comps is a good idea. It makes the closing receipt tell the complete story so there's no mystery about where the numbers went.