Paya Credit Card Issues
Run these four tests in order. Each one tells you exactly what to do next based on the result.
Test 1
Log in to the Paya portal
Go to hellasbae.payaconnect.com and log in.
If you do not know your password, click FORGOT PASSWORD and reset it using the email you provided Mitch when you set up your account. TORO cannot reset this for you.
Move on to Test 2.
If the site does not load, message Mitch in your CC thread on WhatsApp.
Test 2
Reboot the terminal
Hold down the YELLOW and # keys at the same time for 5 seconds.
Move on to Test 3.
Unplug the terminal and do a hard reboot.
Test 3
Send a test transaction from Paya
Send a test transaction over from Paya and watch the terminal.
Transaction amount shows up on the terminal. Move on to Test 4.
Message Mitch in your CC thread on WhatsApp.
Test 4
Send a test transaction from TORO
Restart the computer, open TORO, and send a test transaction from TORO.
All good — credit card processing is working.
Message in your CC thread on WhatsApp. Call support if you do not get a response in under 5 minutes.
You can still take credit cards.
Even if TORO is not working, there are ways to keep accepting card payments. Losing money or a sale is never an option. Use one of the workarounds below until support gets you back online.
While you are waiting for a response, here is the workaround.
Here is another workaround using your Legacy Virtual Terminal Account.
Still stuck?
Message your CC thread on WhatsApp first. If you do not hear back within 5 minutes, call support.
Need to set up credit card processing?
If you have not configured Paya yet, follow the credit card setup guide.