Closing Out at the End of the Day

Closing is where the day's numbers get locked in. It's a bit more involved than opening -- TORO reconciles your cash, handles credit card batches, and wraps up everything so tomorrow starts clean. Plan for five to ten minutes, depending on your store's setup.

Before You Start

TORO checks a few things before it'll let you close:

• No active transactions. If someone's mid-sale, finish it or void it.
• All employees clocked out. If anyone forgot, TORO will force-clock them out so their hours are recorded. You'll see a notification when this happens.
• Open tabs. If your store uses tabs, they may need to be closed or transferred before the drawer can close.
• Sub-stations. In a multi-register setup, sub-stations have to close before the main station. TORO enforces this order.

Once everything checks out, tap Close Drawer. You may need to enter your PIN. The physical cash drawer opens so you can start counting.

Counting Cash

This works exactly like opening. $1s, $5s, $10s, $20s -- enter the count of bills. Large Bills -- enter the combined dollar amount of $50s and $100s. Coins -- loose count and rolled count for each denomination.

As you type, TORO shows you three key numbers:

• Cash Expected -- the opening amount, plus cash sales, minus cash refunds. This is what should be in the drawer if every dollar is accounted for.
• Your Count -- what you just counted.
• Cash Difference -- the gap.

Reading the Colors

TORO color-codes the difference to save you from squinting at numbers. Green means the variance is within your store's acceptable threshold -- you're good. Red means the difference is large enough to need attention.

Bank Movement

After counting, TORO asks what's going to the bank or the safe. Enter the bills and coins you're pulling out of the drawer. TORO calculates what stays behind as tomorrow's starting cash. This is how the Expected Cash number stays accurate day after day -- it's a chain that links every close to the next open.

Credit Card Batch (Main Station Only)

If you're closing the main register, TORO handles the credit card batch. You'll see two numbers side by side: POS Credit Sales (what TORO recorded) and Processor Settlement (what the card processor reports). If they match, you're done.

If they don't match, don't panic. Small differences sometimes happen with tips or partial authorizations. TORO has a Batch Analysis Tool that breaks down every card transaction so you can find exactly where the discrepancy is. Most of the time it's something explainable, and it resolves itself by the next business day.

Daily Tags (Main Station Only)

TORO compares today's sales to your average for this day of the week. If the number is significantly different -- roughly 15% or more in either direction -- it may ask you to tag the day with an explanation. "Holiday weekend," "Power outage from 2-4pm," "Big event at the lounge." These tags become incredibly useful later when you're looking at reports and wondering why a random Tuesday did twice its normal volume.

Finishing the Close

At the bottom of the screen, a status bar tells you where things stand. "Ready to Complete!" in green means everything checks out. "Not Ready!" in red means something still needs attention -- TORO will tell you what.

When you're ready, tap OK and confirm. Here's what happens next:

• Closing report prints. A full summary of the day's sales, payments, and variances.
• Safe cash slip prints. Documents exactly what went into the safe.
• Credit card tips distribute. Any tips collected on credit cards get allocated to the appropriate employees.
• Batch closes. The card processor settles the day's transactions.

On the main station, TORO also kicks off a few background tasks: running the nightly backup, generating analytics, and sending any scheduled SMS campaigns. After those finish, the application exits and the register is done for the night.

Tomorrow, you'll log in, count the drawer, and the whole cycle starts again.