SUPPORT CALL PREPARTATION
Thank you for scheduling a call!
To prepare for you call and assist us in following up with you after the case, please do the following…
- Create an Issue Report within your software.
- Go to the window you are having the issue with.
- You can create an Issue Report from anywhere, but if you do it from the specific window you are having the problem/question about, then it will notify us.
- Top right corner of the window, select HELP and then ISSUE REPORT.
- Go to the window you are having the issue with.
- Go to WhatsApp and send 610-331-0013 a video message showing the problem/question. In this message also reference your Issue Report and Date and Time of your support appointment.
- For example, you just scheduled an appointment for July 9th @ 3pm and the Issue Report is #22. After you send a message that says “7/9 3pm #IR22”
- The #IR22 allows us to search the messages and video relevant information to help out with the call.
- For example, you just scheduled an appointment for July 9th @ 3pm and the Issue Report is #22. After you send a message that says “7/9 3pm #IR22”
Thank you for doing the 2 steps above.
This will allow us to get through more calls more efficiently and effectively!
Talk soon! Kosta
If you don’t have WhatsApp, please get it. It is what we will use to call you.