Remote Access Setup

Let us connect to your system remotely so we can diagnose and fix issues in real time, no waiting for a site visit.

TeamViewer Setup

TeamViewer allows our support team to see your screen and control your mouse and keyboard to fix issues directly. Follow these steps to get set up.

1
Visit https://www.teamviewer.com/en/download/ and download TeamViewer QuickSupport (not the full version).
2
Run the downloaded file. No installation is required -- QuickSupport runs as a portable application.
3
When TeamViewer QuickSupport opens, you will see a 'Your ID' number and a 'Password' displayed on screen.
4
Call us at 610-331-0013 or message us on WhatsApp and provide your TeamViewer ID and password.
5
Our technician will connect to your system. You will see a notification and can watch everything we do on screen.
6
You can end the session at any time by closing the TeamViewer QuickSupport window.

If you shared your password previously and want to generate a new one for security, follow these steps.

1
Close TeamViewer QuickSupport completely.
2
Reopen TeamViewer QuickSupport. A new password will be generated automatically.
3
If the password does not change, go to the TeamViewer QuickSupport menu and select 'Extras' then 'Options'.
4
Under the 'Security' section, click 'Reset password' or set a custom password.
5
Share the new credentials with our support team when ready.

For video-based support, training sessions, or when you need to show us your physical hardware setup, we use Google Meet.

1
We will send you a Google Meet link via email or WhatsApp.
2
Click the link to open Google Meet in your browser. No Google account is required to join.
3
Allow camera and microphone access when prompted. You can turn off your camera if you prefer.
4
Point your camera at your screen or hardware if we need to see the physical setup.
5
For screen sharing, click the 'Present now' button at the bottom of the Meet window and select 'Entire screen'.

Quick questions, account inquiries, order status, simple configuration changes, and issues you can describe easily.

Software issues, configuration problems, data import help, complex troubleshooting, and anything where we need to see or control your system.

Hardware setup guidance, showing us a physical issue with equipment, training walkthroughs, and when you want face-to-face interaction.

Download TeamViewer QuickSupport and call us to start a remote session.