SMS Workflow

 

You will need a new keypad for your customers to use. We can have a custom template made for your keypad. You can put whatever you want at the top. We did our store logo and “REWARDS PROGRAM” The cost of this is $50 shipped. Message in your WhatsApp thread with what you want it to say with any pictures. A proof will be sent to you for approval before shipping.

Here is a link to buy it: AMAZON LINK FOR CUSTOMER KEY PAD

 

HERE IS THE NEW WORKFLOW:

A customer walks up to store counter…

1. The employee will ask if they want to join the Loyalty Rewards Program which sends out text messages. If the customer wants to join, they type their phone number into the dedicated key pad for customer use.
2. The employee asks the customer for their ID to scan the 2D Barcode on the back. The only thing stored from the card is the birthday.
3. If the birthday is valid and the customer is 21, then the employee will check to ensure the number provided is a cell number.
4. They will ask the customer to press ‘0’ on the keypad if they consent to receiving text messages.
5. After Steps 1-4 are done successfully, the Opt In message is sent to the customer.”

The customer is only opted in when they reply ‘START’.

 

Video of process:

 

 

Screens throughout process:

This is the warning to the employee that the ID must be scanned.

 

This shows a new customer that now needs SMS Consent.

 

This shows the customer being asked to press ‘0’ on their keypad to consent to SMS.

 

This shows a fully age verified customer who has given consent to receive sms messages. The customer will then receive a welcome message that they must reply with ‘START’ to be fully subscribed.