SMS Workflow

 

First, this is a requirement from the TCR that we we must have a customer facing Keypad for them to use to input their number and to give consent to your employees to send a text message.

SMS billing begins when you accept the licensing agreement. That said, the functionality cannot be enabled until you send a picture of the Keypad turned on in your WhatsApp Store Support Group. This is a requirement for enabling the service. It is recommended to purchase this prior to accepting the licensing agreement.

Any USB Keypad will work. Here are the ones Toro recommends.

WIRED KEYPAD

Most reliable if you have a free USB Port

 

USB Dongle Wireless Keypad

Needs a USB port, but no wires. More reliable than Bluetooth.

 

Bluetooth Keypad

Not as recommended due to Bluetooth reliability

HERE IS THE NEW WORKFLOW:

A customer walks up to store counter…

1. The employee will ask if they want to join the Loyalty Rewards Program which sends out text messages. If the customer wants to join, they type their phone number into the dedicated key pad for customer use.
2. The employee asks the customer for their ID to scan the 2D Barcode on the back. The only thing stored from the card is the birthday.
3. If the birthday is valid and the customer is 21, then the employee will check to ensure the number provided is a cell number.
4. The customer is referred to review the SMS Consent Notice that is clearly posted at the Point of Sale. If they want to subscribe, they are asked to press ‘0’ and if they reject then asked to press ‘1’.

   SMS Consent Notice

   As you check out, you can join our Loyalty Rewards Program. At the point of sale, the clerk will verify your age. Once done, you may hit the number 0 to opt-in to receive marketing/promotional messages from us. MSG frequency may vary. MSG and Data rates may apply. You can text HELP for support and STOP to unsubscribe at any time. Please note, your phone number will not be shared with third parties for marketing or promotional purposes.

   You may also review our privacy policy & Terms & Conditions at the following site:

   https://smokemanayunk.com/policy

   If you consent, press ‘0’ on the pinpad.

   To reject, press ‘1’ on the pinpad.

   HERE IS A LINK TO DOWNLOAD THIS SIGNAGE FOR DISPLAYING IN YOUR STORE: SMS CONSENT NOTICE LINK

5. After Steps 1-4 are done successfully, the Opt In message is sent to the customer.”

The customer is only opted in when they reply ‘START’.

 

Video of process:

 

 

Screens throughout process:

This is the warning to the employee that the ID must be scanned.

 

This shows a new customer that now needs SMS Consent.

 

This shows the customer being asked to press ‘0’ on their keypad to consent to SMS.

 

This shows a fully age verified customer who has given consent to receive sms messages. The customer will then receive a welcome message that they must reply with ‘START’ to be fully subscribed.