Getting Started with TORO
Welcome aboard. We will have your store up and running in 1-3 days with a fully configured system and trained staff.
Welcome to the TORO Family
You made the right choice. TORO is built specifically for tobacco retailers, and our onboarding process is designed to get you selling fast without the frustration of figuring things out on your own. Every step is guided by our team -- you are never left to handle setup alone.
Your Onboarding Timeline
Most stores go from signup to live in 1-3 business days. Here is what each step looks like.
Demo Prep and Data Collection
Day 1We start with a personalized demo tailored to your store. During this session, we learn about your inventory, pricing structure, and workflow. We will ask you to gather your product list, customer data, and any existing reports so we can prepare your system.
- One-on-one demo call to understand your business
- Collect your product catalog (spreadsheet, existing POS export, or supplier list)
- Gather customer list with names and contact info if available
- Review your pricing structure, tax requirements, and payment preferences
Software Installation and Configuration
Day 1-2We install TORO on your Windows PC and configure it for your specific business. This includes setting up your tax rates, payment methods, receipt layout, employee accounts, and store preferences.
- Remote installation of TORO POS software on your computer
- One-on-one Tax Call with Kosta to configure your state's tobacco tax rates
- Set up employee accounts and access levels
- Configure receipt printer, barcode scanner, and cash drawer
- Set up credit card processing integration
Data Import
Day 2We import your inventory, customer list, and any historical data into TORO. Our system comes pre-loaded with 57,000+ cigar SKUs, so most cigar inventory is ready to go from day one.
- Import your product catalog with prices, costs, and categories
- Match your cigars against our pre-loaded database of 57,000+ SKUs
- Import customer accounts and contact information
- Set up multi-pack relationships (singles, packs, boxes)
- Configure vendor and supplier information
Training
Day 2-3 (2-4 hours)We provide hands-on training for you and your staff. Training covers the POS main screen, inventory management, customer management, reporting, and end-of-day procedures. We adjust the pace to your comfort level.
- Ringing up sales, processing payments, and handling refunds
- Searching inventory and creating new items
- Customer lookup, loyalty, and marketing tools
- Closing the drawer and reviewing daily reports
- Advanced features: purchase orders, wholesale, online store
Go Live
Day 3You are live. We stay available throughout your first day and first week to answer questions, make adjustments, and ensure everything runs smoothly. Most stores are fully comfortable within the first week.
- Process your first real transactions with confidence
- Our team is on standby for immediate support during launch
- Fine-tune settings based on real-world usage
- Follow-up check-in call within the first week
- Ongoing unlimited support after launch
Ready to Get Started?
Schedule a demo and we will walk you through everything TORO can do for your store.