Working with Customers
TORO Cigar Finder
Last Updated: February 26, 2026Every cigar shop has that employee who just knows cigars. Ask them “something medium, maybe Nicaraguan, not too pricey” and they’ll walk you to the right box in ten seconds. The TORO Cigar Finder puts that same expertise into software — so every employee on your team can make great recommendations, even if they’re still...
Managing Virtual Gift Cards
Last Updated: February 16, 2026Virtual Gift Cards are store credit that lives on a customer’s account. There’s no plastic card to swipe, no code to type in — it’s all tracked electronically in TORO. A customer walks in, you look up their account, and their balance is right there. It’s one of the cleanest ways to handle store credit,...
Managing Customer Rewards
Last Updated: February 14, 2026A good rewards program does more than give stuff away — it gives people a reason to come back to your shop instead of the one down the street. TORO gives you several tools to make that happen, and the best part is they all work together without you having to think about it too...
Signing Up a New Customer
Last Updated: February 14, 2026A first-time customer just walked in, loved the shop, and wants to come back. This is the moment — get them in the system now and every future visit gets better for both of you. It takes about 30 seconds. Creating the Account Tap the Customer button, then hit Create New in the Account Finder....
Finding a Customer’s Account
Last Updated: February 26, 2026“Hey, can you look me up?” You’ll hear it dozens of times a day. The good news is that finding someone in TORO takes about two seconds once you know the trick. Searching for a Customer Tap the Customer button on the main POS screen. The Account Finder opens with a search box front and...