Troubleshooting
2 Docs
Getting Help and Support
Last Updated: February 14, 2026Something’s not working the way you expected, or maybe you just want to know if TORO can do something you haven’t tried yet. Either way, you’ve got options — and the goal here is to get you unstuck as quickly as possible. Start Here First Before picking up the phone, take thirty seconds to do...
When Something Goes Wrong
Last Updated: February 14, 2026Stuff breaks. Cards decline. Printers jam. It’s retail — the goal isn’t to prevent every problem, it’s to fix them fast and keep the line moving. Here are the issues you’ll actually run into and what to do about each one. A Card Gets Declined Don’t make it weird. This happens several times a week...