Daily Operations
Tabs and Placing Items on an Account
Last Updated: March 5, 2026Two features in TORO let you handle situations where a customer isn’t paying right now: Tabs and Placing Items on an Account. They sound similar, but they work differently and are built for different scenarios. Here’s how each one works and when to use which. Tabs A tab works exactly like a bar tab. The...
Access Levels and Permissions
Last Updated: February 17, 2026Not every employee should have access to everything. Your cashier doesn’t need to edit other people’s timecards, and your new hire probably shouldn’t be voiding $200 transactions on their second day. TORO’s access system handles all of this — and when someone does need access they don’t have, there’s a built-in workflow to handle it...
Single User Mode
Last Updated: February 15, 2026Normally, every action in TORO requires someone to log in with their PIN. That’s by design. It keeps a clean audit trail and makes sure each employee only does what they’re authorized to do. But sometimes that gets in the way. Maybe you’re the only one in the store and you’re tired of entering your...
Virtual Gift Card Notifications
Last Updated: March 5, 2026When a customer walks up to pay and they’ve got money sitting on a Virtual Gift Card, it’s nice for the cashier to know about it. Maybe the customer forgot they had credit, or maybe they didn’t even know someone loaded a card for them. Either way, a quick heads-up at the register means they...
Employee Settings
Last Updated: February 15, 2026Every employee who logs into TORO gets a set of rules that govern what they can do — how much of a discount they can give, how far back they can browse transactions, whether they receive automated reports. Before v810, these lived in scattered places. Now they’re all in one system with a clean hierarchy...
Cash Rounding
Last Updated: February 14, 2026Pennies are a nuisance. They slow down transactions, pile up in your drawer, and most customers would rather not deal with them. TORO’s cash rounding system handles this by automatically rounding cash transactions up to the nearest nickel (or more, if you configure it that way) and putting the difference somewhere useful — either a...
Setting Up a New Employee
Last Updated: February 16, 2026New hire starting Monday? You can have them set up in TORO in about two minutes. Once they’ve got a PIN, they can clock in, ring sales, and start building their transaction history from day one. Creating the Account From the Dashboard, tap Employees, then Manage Employees Click the + button in the top right...
Cash Drops and Safe Management
Last Updated: February 14, 2026Here’s a rule of thumb most experienced retailers follow: if there’s more than $200 sitting in your drawer, it’s time to move some to the safe. Too much cash in the register is a security risk — it makes you a target and it makes mistakes more costly. TORO’s cash drop feature keeps this process...
Working with Gift Cards
Last Updated: February 24, 2026Gift cards are one of the easiest ways to bring new customers through your door. Someone buys one for a friend, that friend walks in, browses your humidor, and suddenly you’ve got a new regular. TORO supports two types: Gift Cards (physical barcode cards) and Virtual Gift Cards (account-based store credit). Both work great —...
Applying Discounts and Coupons
Last Updated: February 14, 2026Whether it’s a loyal customer getting 10% off, a birthday coupon from your SMS campaign, or a comp for an employee, TORO handles all of it from the same transaction screen. Here’s how each one works — and the guardrails the system puts in place so nothing slips through the cracks. Manual Discounts Sometimes you...
Clocking In and Out
Last Updated: February 14, 2026TORO has a built-in time clock, so you don’t need a separate punch system hanging on the wall. Employees clock in and out right from the POS, and everything feeds directly into payroll reports, tip tracking, and labor analytics. Clocking In Tap Clock In from the main screen Enter your employee PIN You’ll see your...
Handling Shift Changes
Last Updated: February 14, 2026Not every handoff means closing the drawer. If your afternoon person is taking over for your morning person, a shift change lets you transfer the drawer without running end-of-day reports, printing Z-tapes, or doing any of the closing-out ceremony. It’s a clean pass of the baton — the drawer stays open, business keeps moving. How...
Giving a Refund
Last Updated: February 14, 2026Nobody loves doing refunds, but they’re part of the business. TORO makes the process tight enough that you won’t accidentally refund the wrong thing, over-refund a quantity, or miss a step. Here’s the full walkthrough. Refund With a Receipt This is the cleanest path — the customer has their receipt, and you can pull the...
Taking Payment
Last Updated: February 14, 2026Every transaction ends the same way: the customer pays, and you close it out. TORO handles cash, cards, gift cards, tabs, comps, and just about anything else — all from the same Add Payment button. Here’s how each one works. Cash Tap Add Payment and select Cash. Type in the amount the customer hands you...
Closing Out at the End of the Day
Last Updated: February 15, 2026Closing is where the day’s numbers get locked in. It’s a bit more involved than opening — TORO reconciles your cash, handles credit card batches, and wraps up everything so tomorrow starts clean. Plan for five to ten minutes, depending on your store’s setup. Before You Start TORO checks a few things before it’ll let...
Opening Up for the Day
Last Updated: February 14, 2026Before you ring your first sale, TORO needs to know how much cash is in the drawer. This takes about two minutes and keeps your books tight all day long. When Does This Happen? Most of the time, you won’t even have to go looking for it. TORO prompts the opening screen automatically when you...